Terms of Service

Last updated: 10 October 2026

Overview

Welcome to WOODLY!

These Terms of Service govern your access to and use of our website, https://www.woodly.store, including our products, content, features and related services (collectively, the “Services”).

Throughout these Terms, “WOODLY”, “we”, “us” and “our” refer to the business operating this website.

Our online store is powered by Shopify.

By accessing or using our Services, you agree to these Terms of Service and our Privacy Policy.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including your rights under the Australian Consumer Law.

1. Eligibility and Accounts

By using our Services, you confirm that you are legally capable of entering into a purchase agreement or have the necessary permission from a parent or legal guardian.

You agree to provide accurate, current and complete information when placing an order.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and notifying us of suspected unauthorised access.

2. Products and Descriptions

WOODLY offers beeswax-based wood care products designed to help maintain and enhance the appearance of suitable wooden surfaces.

We make reasonable efforts to describe our products accurately.

Product colours, packaging and appearance may vary slightly from images displayed on different screens.

Results may vary depending on the type of wood, existing finish, surface condition, application method and maintenance.

WOODLY is not intended to repair structural damage, deep scratches or severely deteriorated surfaces.

Customers should follow the product instructions, test the product on a small, inconspicuous area before full application and check compatibility with the relevant surface.

Unless expressly confirmed as suitable, do not apply WOODLY to floors, stairs or other walking surfaces, as polishing products may create a slipping hazard.

Nothing in this section limits our obligations to supply products that comply with applicable consumer guarantees.

3. Orders and Acceptance

By placing an order, you offer to purchase the selected products at the price displayed during checkout.

An automated order acknowledgement does not necessarily mean that your order has been accepted.

We may decline or cancel orders for legitimate reasons, including suspected fraud, payment failure, stock unavailability or material pricing errors, subject to applicable law.

If we cancel an order after receiving payment, we will provide an appropriate refund.

Customers should review their order details carefully before completing checkout.

To request a cancellation or amendment, contact thewoodlyinfo@gmail.com as soon as possible. We cannot guarantee changes after fulfilment has commenced.

4. Pricing and Payments

Prices displayed on our Australian storefront are intended to be shown in Australian dollars (AUD), unless otherwise stated.

Applicable taxes and compulsory charges will be disclosed in accordance with applicable law.

Any additional charges payable by the customer will be disclosed before the purchase is completed.

We may update product prices and promotional offers from time to time. Changes will not retrospectively alter an accepted order unless permitted by law and agreed where required.

Payments are processed through the payment methods available at checkout.

5. Shipping and Delivery

WOODLY offers free standard shipping to eligible Australian delivery addresses, as described in our Shipping Policy.

Our usual estimated timeframes are:

• Order processing: 1–3 business days.

• Shipping transit: 6–12 business days.

• Estimated total delivery: 7–15 business days.

These timeframes are estimates, not guaranteed delivery dates.

Actual delivery times may be affected by customs processing, carrier operations, public holidays, severe weather and other circumstances.

If a delivery is significantly delayed, lost or not completed, please contact us at thewoodlyinfo@gmail.com so we can investigate and provide any remedy required by applicable law.

We do not exclude responsibility for delivery obligations or consumer rights that cannot lawfully be excluded.

6. Returns, Refunds and Guarantees

WOODLY offers a voluntary 60-Day Money-Back Guarantee, subject to the terms of our Refund & Returns Policy.

You can read our policy at:

https://www.woodly.store/policies/refund-policy

This voluntary guarantee is additional to your statutory rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a refund, replacement, repair or other remedy where goods fail to meet applicable consumer guarantees.

The availability of these remedies depends on the circumstances and applicable law.

7. Safe and Appropriate Product Use

Customers should read and follow the instructions supplied with the product.

Before applying WOODLY:

• Ensure the surface is suitable for beeswax-based wood care products.

• Test a small, hidden area first.

• Avoid applying excessive amounts.

• Keep the product away from children and pets.

• Avoid use on floors, stairs and walking surfaces unless the product has been expressly confirmed as suitable.

• Follow all safety and storage instructions supplied with the product.

Improper application may affect the appearance or finish of certain surfaces.

Nothing in this section excludes liability arising from a product defect, inaccurate instructions or any other matter for which liability cannot lawfully be excluded.

8. Intellectual Property

Unless otherwise stated, the content on our Website, including text, branding, graphics, product descriptions and original creative materials, belongs to WOODLY or its respective rights holders.

You may access and use the Website for lawful personal purposes.

You must not reproduce, distribute or commercially exploit protected content without the relevant rights holder's permission, except where permitted by law.

Third-party trademarks remain the property of their respective owners.

9. Third-Party Services

Our Website may include services provided by third parties, including Shopify, payment processors, delivery providers and analytics platforms.

These providers may operate under their own terms and privacy policies.

WOODLY remains responsible for its own legal obligations to customers, including applicable consumer guarantees.

10. Privacy

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Please review:

https://www.woodly.store/policies/privacy-policy

Our Website is powered by Shopify, which may process certain personal information to provide e-commerce services.

11. Customer Reviews and Feedback

Customers may submit reviews, feedback or suggestions.

By submitting content, you confirm that you have the right to provide it and that it does not infringe another person's rights or applicable law.

You grant WOODLY a non-exclusive, worldwide, royalty-free licence to use, reproduce and display submitted content in connection with our business, subject to applicable privacy, intellectual property and consumer protection laws.

We may moderate content that is unlawful, fraudulent, abusive or otherwise breaches these Terms.

We will not knowingly misrepresent fabricated reviews as genuine customer experiences.

12. Errors and Availability

Occasionally, our Website may contain typographical errors, incorrect information or inaccuracies relating to product descriptions, availability or pricing.

We may correct such errors and update information.

If a material error affects an order, we will contact the customer where appropriate and provide the options or remedies required by law.

We will not use this provision to avoid an otherwise binding legal obligation.

13. Prohibited Activities

You must not use our Website to:

• Engage in fraudulent or unlawful activities.

• Submit false or misleading information.

• Distribute malicious software.

• Interfere with Website security or functionality.

• Attempt unauthorised access to systems or accounts.

• Infringe intellectual property or privacy rights.

• Harass or threaten other users or our representatives.

• Use automated tools in a way that unlawfully disrupts or compromises the Services.

We may restrict access where reasonably necessary to protect the Website, customers or our legitimate business interests, subject to applicable law.

14. Automated Access

Automated tools, bots and AI agents must not interfere with the security, availability or lawful operation of our Website.

We may implement reasonable technical measures to prevent abusive automated activity.

Nothing in this section restricts lawful access that cannot be prohibited under applicable law.

15. Disclaimer of Warranties

We aim to provide accurate information and reliable Services.

However, Website availability may occasionally be interrupted by maintenance, technical problems or circumstances beyond our reasonable control.

To the extent permitted by law, we do not guarantee uninterrupted or error-free access to the Website.

Nothing in these Terms excludes or limits any guarantee, warranty, right or remedy that cannot be excluded under applicable law, including the Australian Consumer Law.

16. Limitation of Liability

To the extent permitted by applicable law, WOODLY is not responsible for losses caused solely by circumstances outside our reasonable control where we have not breached a legal obligation.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct or any other liability that cannot lawfully be excluded or limited.

Any limitation of liability applies only to the extent permitted by law and must be interpreted consistently with applicable consumer protection legislation.

17. Indemnification

You are responsible for losses arising from your unlawful use of our Website or deliberate infringement of third-party rights, to the extent permitted by applicable law.

Nothing in this section requires you to indemnify WOODLY for its own negligence, unlawful conduct or breach of applicable consumer guarantees.

18. Suspension and Termination

We may suspend or restrict access to our Services where reasonably necessary to address fraud, security threats, unlawful conduct or material breaches of these Terms.

Termination of Website access does not remove rights or obligations arising from purchases already made, including applicable refund and consumer guarantee rights.

19. Events Beyond Reasonable Control

We are not responsible for a failure to perform an obligation to the extent that the failure is caused by circumstances genuinely beyond our reasonable control, where permitted by applicable law.

We will take reasonable steps to minimise disruption and communicate material delivery issues.

This section does not override mandatory consumer rights or excuse obligations that cannot lawfully be excluded.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

21. Entire Agreement

These Terms, together with our applicable published policies and the information provided at checkout, form part of the agreement governing your use of our Services and purchases.

Nothing in these Terms overrides representations, guarantees or statutory rights that cannot lawfully be excluded.

22. Governing Law

These Terms are governed by the laws applicable to the business entity operating WOODLY, subject to mandatory consumer protection laws.

Where Australian Consumer Law applies, customers retain their rights and remedies under that law.

Nothing in these Terms prevents a customer from bringing a claim before a court or tribunal where they are legally entitled to do so.

The governing jurisdiction will be specified once the legal identity and registered location of the business operator are confirmed.

23. Electronic Communications

By placing an order or using our Services, you acknowledge that we may send transactional communications electronically, including order confirmations, shipping notifications and customer service updates.

Marketing communications will be sent in accordance with applicable consent and unsubscribe requirements.

24. Changes to These Terms

We may update these Terms to reflect changes in our operations, services or legal obligations.

Updated Terms will be published on our Website with a revised date.

Changes will not retrospectively remove rights arising from completed purchases.

25. Contact Information

For questions about these Terms of Service, please contact:

WOODLY Customer Support

Website: https://www.woodly.store

Email: thewoodlyinfo@gmail.com

Legal business name: [INSERT LEGAL BUSINESS NAME]

Business address: [CONFIRM BUSINESS ADDRESS]