Privacy Policy

Last updated: 10 October 2026

1. Introduction

Welcome to WOODLY.

WOODLY operates the website https://www.woodly.store (the “Website”) and provides products, content and related shopping services (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide our online shopping experience.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our Website, place an order, contact us or otherwise interact with our Services.

We are committed to handling personal information responsibly and in accordance with applicable privacy laws, including the Australian Privacy Principles where they apply to our business.

2. Personal Information We Collect

Depending on how you interact with WOODLY, we may collect the following categories of personal information:

• Contact information: Name, email address, phone number, billing address and delivery address.

• Order information: Products purchased, order history, shipping details, returns and refunds.

• Payment information: Payment method, transaction status and payment confirmation. Payment card information is processed through our authorised payment providers.

• Account information: Login details, account preferences and settings, where customer accounts are available.

• Customer communications: Emails, enquiries, feedback, complaints and support requests.

• Device information: IP address, browser type, device identifiers and network information.

• Website usage information: Pages viewed, products browsed, shopping cart activity and interactions with our Website.

We only seek to collect personal information that is reasonably necessary for our business activities or otherwise permitted by applicable law.

3. How We Collect Personal Information

We may collect personal information:

• Directly from you when you make a purchase, contact us or provide information through our Website.

• Automatically through cookies and similar technologies when you use our Website.

• From Shopify, payment processors, delivery partners and other service providers involved in operating our store.

• From advertising, analytics or other third-party partners, where permitted by applicable law.

4. How We Use Your Information

We may use personal information to:

• Process and fulfil orders.

• Arrange delivery and provide tracking updates.

• Process payments, returns, exchanges and refunds.

• Respond to customer enquiries and resolve complaints.

• Maintain and improve our Website and customer experience.

• Detect fraud, prevent unauthorised transactions and protect our systems.

• Analyse Website performance and shopping activity.

• Send promotional communications where permitted by law.

• Comply with legal obligations and respond to lawful requests.

We do not use personal information for purposes that are incompatible with applicable privacy requirements.

5. Marketing and Advertising

WOODLY may use advertising and analytics services to understand Website activity, measure advertising performance and display relevant promotions.

These services may use cookies, pixels and similar technologies, subject to applicable laws and available privacy controls.

Where required, we will obtain consent before sending marketing communications.

You can unsubscribe from promotional emails using the unsubscribe link included in those messages.

You may still receive essential transactional communications relating to orders, payments, delivery or customer support.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to support:

• Essential Website functionality and checkout.

• Shopping cart and customer preferences.

• Website analytics and performance.

• Fraud prevention and security.

• Advertising measurement and personalisation, where enabled.

You can manage cookies through your browser settings and any privacy preference tools available on our Website.

Disabling certain cookies may affect Website functionality.

7. Sharing Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:

• Shopify, our e-commerce platform provider.

• Payment processors and fraud prevention services.

• Warehouses, fulfilment providers and shipping companies.

• Customer support and technology service providers.

• Analytics and advertising partners, where applicable.

• Professional advisers and regulatory authorities where required or permitted by law.

We do not sell customer contact lists as a standalone commercial product.

Some advertising arrangements may involve disclosures or uses of personal information that are subject to additional privacy rights under applicable laws.

8. Shopify and Third-Party Services

Our Website is hosted by Shopify.

Shopify processes certain personal information to operate and improve its platform, including information relating to your interactions with our Website.

Information may also be processed by Shopify and its service providers in countries outside Australia.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy/app-users

You may also access Shopify's privacy portal:

https://privacy.shopify.com/en

Third-party websites and services linked from our Website operate under their own privacy policies.

9. International Data Transfers

Because WOODLY uses international e-commerce, payment, technology and fulfilment services, personal information may be transferred to, stored or processed in countries outside Australia.

These countries may have privacy laws different from those in your country of residence.

Where required by applicable law, we will take reasonable steps to ensure that overseas recipients handle personal information appropriately.

Where UK or European data protection laws apply, we will use an