Refund & Returns Policy

Last updated: 10 October 2026

At WOODLY, we want you to shop with confidence. We are committed to providing quality products and a fair, transparent shopping experience.

We offer a 60-Day Money-Back Guarantee, subject to the conditions below, in addition to your rights under the Australian Consumer Law.

1. 60-Day Money-Back Guarantee

You have 60 days from the date you receive your order to request a return under our voluntary guarantee.

If you change your mind, the product must be unused, in its original packaging and in a condition suitable for resale.

If you have tried WOODLY and are not satisfied with the results, please contact us within 60 days so we can assess your request under our satisfaction guarantee.

To request a return, email thewoodlyinfo@gmail.com with your order number and a brief explanation.

This voluntary guarantee does not replace, restrict or exclude your rights under the Australian Consumer Law.

2. How to Request a Return

To initiate a return, please contact us at thewoodlyinfo@gmail.com.

Include your order number, the reason for your request and any relevant photographs, if available.

Our customer support team will provide return instructions and the applicable return address if a physical return is required.

Please contact us before sending any products back to ensure your return can be processed correctly.

For voluntary change-of-mind returns, return shipping costs may apply and will be communicated before you proceed. Where Australian Consumer Law requires WOODLY to cover reasonable return costs, we will do so.

3. Damaged, Defective or Incorrect Products

Please inspect your order upon delivery.

If your item arrives damaged, defective, incorrect or not as described, contact us as soon as reasonably possible at thewoodlyinfo@gmail.com.

We may request photographs or additional information to help resolve the issue efficiently. However, photographs are not a mandatory condition for exercising your statutory consumer rights.

Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair, replacement, refund or another appropriate remedy.

4. Non-Returnable Items

For voluntary change-of-mind returns, we generally cannot accept products that:

• Have been used or substantially consumed.

• Have been damaged through misuse after delivery.

• Are no longer in their original condition or packaging.

These restrictions do not affect any rights you may have under Australian Consumer Law or our separately stated satisfaction guarantee.

Sale and discounted items remain eligible for remedies required by Australian Consumer Law.

5. Exchanges

If you wish to exchange a product, please contact our customer support team.

Exchanges are subject to product availability and the circumstances of your request.

Where a product fails to meet a consumer guarantee, your statutory rights will determine the remedies available.

6. Refund Processing

Once your return or refund request has been reviewed, we will notify you of the outcome.

Approved refunds will generally be issued to your original payment method within 10 business days.

Please allow additional processing time for your bank or payment provider.

If you have not received an approved refund after 15 business days, contact us at thewoodlyinfo@gmail.com.

Refunds required by Australian Consumer Law will be provided within a reasonable time.

7. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These statutory rights apply independently of our voluntary 60-Day Money-Back Guarantee and are not limited to 60 days.

Nothing in this policy excludes, restricts or modifies any consumer rights that cannot lawfully be excluded.

8. Contact Information

For questions about returns, refunds or your order, please contact:

WOODLY Customer Support

Website: https://www.woodly.store

Email: thewoodlyinfo@gmail.com

Legal business name: [INSERT LEGAL BUSINESS NAME]

Business address: [INSERT BUSINESS ADDRESS]

Contact telephone: [INSERT CONTACT NUMBER]

We aim to handle all customer enquiries fairly and promptly.