Shipping & Delivery Policy

Last updated: 10 October 2026

At WOODLY, we are committed to providing a reliable, transparent and convenient shopping experience.

This Shipping & Delivery Policy explains how orders are processed, shipped and delivered when purchasing from our website, www.woodly.store.

1. Shipping Destinations

WOODLY currently offers shipping to eligible addresses throughout Australia.

Delivery availability may vary depending on the destination, local carrier services and logistical restrictions.

If we are unable to deliver to your address, we will contact you to discuss available options or arrange a refund where appropriate.

2. Free Shipping

We offer FREE standard shipping across Australia on eligible orders.

There is no minimum purchase requirement for free standard shipping.

Any additional delivery charges for special services or locations, where applicable, will be clearly disclosed before checkout is completed.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

Processing includes order verification, preparation, packaging and dispatch arrangements.

During promotional periods, high-demand events or unexpected operational disruptions, processing may take longer.

If a material delay affects your order, we will take reasonable steps to notify you.

4. Estimated Delivery Times

Our standard estimated delivery timeframes are:

• Order processing: 1–3 business days.

• Shipping transit: 6–12 business days.

• Estimated total delivery: 7–15 business days.

These estimates begin after successful payment confirmation.

Delivery timeframes are estimates and not guaranteed arrival dates.

Actual delivery times may vary due to carrier operations, customs processing, public holidays, weather conditions, remote delivery locations or other circumstances outside our reasonable control.

We will comply with any delivery obligations and remedies required by applicable Australian consumer law.

5. International Fulfilment

To provide our products efficiently, some WOODLY orders may be dispatched from international fulfilment centres or third-party logistics partners.

This means your order may be shipped from outside Australia.

International shipments may be subject to customs clearance and additional transit procedures.

Any compulsory charges payable by the customer will be disclosed before purchase where required by applicable law.

WOODLY will not impose undisclosed shipping or handling charges after checkout.

6. Order Tracking

Where tracking is available, customers will receive a shipping confirmation email containing their tracking details once the order has been dispatched.

Tracking information may take several business days to become available or update in the carrier's system.

Tracking estimates and status updates are provided by the relevant logistics provider and may not always reflect the parcel's exact location in real time.

For assistance, contact thewoodlyinfo@gmail.com.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please check your address carefully before placing an order.

If you notice an error, contact us as soon as possible at thewoodlyinfo@gmail.com.

We will make reasonable efforts to update your shipping details before dispatch, but changes cannot always be guaranteed once an order has entered fulfilment.

Where a delivery fails because of an incorrect address supplied by the customer, additional redelivery costs may apply if reasonably incurred and disclosed before redelivery is arranged.

This does not affect your rights where the delivery problem was caused by WOODLY or its service providers.

8. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, unexpected delays can occasionally occur.

Possible causes include:

• Carrier delays or logistical disruptions.

• Customs inspections or clearance procedures.

• Severe weather or natural disasters.

• Public holidays and peak shopping periods.

• Incorrect or incomplete delivery information.

• Circumstances beyond our reasonable control.

If your order is taking longer than expected, please contact our customer support team.

We will investigate the issue and provide appropriate assistance.

Where delivery obligations are not met, customers retain all remedies available under Australian Consumer Law.

9. Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you cannot locate it, please contact us.

We may ask you to check with household members, your building reception or the relevant carrier while we investigate.

If a parcel is lost in transit or is not delivered to the agreed address, we will investigate with the logistics provider.

Where WOODLY is responsible for the delivery failure, we will provide an appropriate remedy, which may include a replacement or refund.

Customers are not required to resolve carrier disputes independently before exercising applicable consumer rights.

10. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Email thewoodlyinfo@gmail.com with your order number and a description of the issue.

Photographs of the packaging and product may help us resolve the matter more quickly, but they are not a mandatory condition for exercising statutory consumer rights.

Depending on the circumstances, we may offer a replacement, refund or other remedy required by applicable law.

11. Multiple Shipments

In some circumstances, orders containing multiple items may be shipped separately due to stock availability or fulfilment arrangements.

Where this occurs, you may receive more than one parcel or tracking number.

Separate shipments will not result in additional standard shipping charges unless clearly agreed before purchase.

12. Delivery Attempts and Unclaimed Parcels

Carriers may make delivery attempts or provide instructions for parcel collection.

Customers should follow reasonable carrier instructions where applicable.

If a parcel is returned because it was not collected or because incorrect delivery information was provided, we will review the circumstances and contact the customer about available options.

Any additional charges will be reasonable, disclosed in advance and applied only where permitted by law.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact us promptly at thewoodlyinfo@gmail.com.

We will make reasonable efforts to accommodate requests before dispatch.

Once an order has been dispatched, changes or cancellations may not be possible through the carrier.

Customers may still be entitled to a return, refund or other remedy under our Refund & Returns Policy or applicable law.

14. Australian Consumer Rights

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

WOODLY remains responsible for meeting its applicable obligations relating to the supply and delivery of goods.

Delivery estimates and circumstances outside our control do not automatically remove our legal responsibilities.

15. Contact Us

For questions about shipping, tracking, delivery delays or missing parcels, please contact:

WOODLY Customer Support

Website: https://www.woodly.store

Email: thewoodlyinfo@gmail.com

We aim to respond to customer enquiries as promptly as reasonably possible.